Versatile Managed Services
Having reliable, skilled and cost effective support for your IT environment is very challenging. We allow your company to grow and prosper while not feeling the pain of staff augmentation or budget constraints. As an industry-leading IT services partner, Versatile offers managed solutions that will provide expert level support for your critical systems at a fraction of the cost you would pay doing it yourself.
A key feature of all these offerings is access to Versatile's Network Operations Center - a 24x7 staffed helpdesk with an enterprise management system that allows a single pane of glass view of your business. The Versatile Help Desk’s ease of use to enter as well as track support ticket requests (as they progress) is a powerful IT support tool that keeps your business’ productivity the primary focus.
Networks – Servers – Infrastructure- Applications- Desktops
Click on the level to learn more about its benefits.
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| 24x7 Monitoring And Alerting |
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| 15 Minute Notification SLA |
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| Toll Free Number and Support Portal |
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| Uptime and Status Reporting |
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| Break/Fix Support |
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| 30 Minute Response SLA |
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| 4 Hour Onsite for Covered Areas |
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| Proactive Monitoring |
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| Patch and Firmware Management |
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| Trending and Performance Analysis |
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| Proactive Maintenance |
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| Quarterly Business Review |
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| Full IT Support |
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| Cloud Services (Storage, email, servers) |
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| Hosted Services (DR, Backup) |
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